Tens of thousands of customers reported the outage on Wednesday afternoon.
Bank of America customers on Wednesday reported having problems accessing their bank accounts or that their account balances currently show $0.
On social media, numerous Bank of America users have posted screenshots of empty account balances. An Epoch Times staff member also reported not being able to log in to their Bank of America account.
Some users on social media stated that Bank of America had not yet alerted them to the issue.
Meanwhile, some users have reported having problems with Zelle, the digital payment system that is used by multiple banks and is owned by Bank of America and several other banks.
It’s not clear how many customers were impacted or when the problem will be resolved. The Charlotte, North Carolina-based bank has not released details about what’s causing the issue.
On the social media platform X, Bank of America’s team was responding to complaints by asking for additional information. However, it did not appear that the bank provided information about the nature of the outage or how long it could take to fix.
The Epoch Times contacted the company for comment on Wednesday but received no response by publication time.
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